Terms & Conditions
1. Introduction
a. App and Services
i. These Terms apply to the rights and obligations arising between you and Adoreal through your use of this Adoreal application (the “Adoreal app”) (whether as a registered user or a visitor) of Adoreal Limited (“Adoreal”).
ii. If you register with the app and create an account, you will be submitting your content to it for the purpose of (1) your use of Adoreal’s services and (2) for the provision to you of healthcare advice and services by a treatment provider such as a clinic, institution, hospital, or a healthcare professional offering aesthetic, cosmetic medical or surgical treatment to you (a “treatment provider”).
iii. Your relationship with any treatment provider will be a legal relationship under contract law between you and that treatment provider. Adoreal is acting as a service provider to the treatment provider, such services performed by Adoreal will include, for example, administrative services such as the organisation of appointments and the collection of payment from you on behalf of the treatment provider.
iv. Your use of the Adoreal app includes your registration to use the Adoreal app, your accessing, browsing and searching in order to look up or contact a treatment provider, use of any service which Adoreal provides via the Adoreal app, including the making of an appointment or selection of a treatment provider, or your use of the administrative services that Adoreal provides to the treatment provider, for example in respect of the processing of your personal data in your medical records and in the collection of payment from you on behalf of the treatment provider.
v. Adoreal will provide access to the users of the Adoreal app to information and contact details for treatment providers (clinics, institutions, hospitals, healthcare professionals) offering aesthetic, cosmetic medical or surgical treatment. Such treatment providers will be offered to users of the Adoreal app based on Adoreal’s selection criteria.
vi. You as a user of the Adoreal app are able to select your own treatment provider based on the information presented by that treatment provider on the Adoreal app. These treatment providers might give you a diagnosis, recommendation, or treatment. They may also prescribe to you, or refer you to someone else.
vii. FOR THE AVOIDANCE OF DOUBT, ADOREAL DOES NOT EMPLOY THE HEALTHCARE PROFESSIONAL TREATING OR ADVISING YOU, AND ADOREAL TAKES NO RESPONSIBILITY IN RESPECT OF THE AESTHETIC, COSMETIC OR PLASTIC MEDICAL OR SURGICAL TREATMENT THAT YOU MAY RECEIVE FROM A HEALTHCARE PROFESSIONAL/TREATMENT PROVIDER. Such responsibility to you remains with the treating healthcare professional/treatment provider at all time.
viii. Services offered to you for your use of the Adoreal app will comprise the following:
1. log in,
2. use of a dashboard containing details of notifications to you, services and appointments,
3. clinic selection options,
4. appointment selection timings,
5. telemedicine options (with appropriate security measures) for you to communicate with your selected healthcare professional by audio/video call and by written messaging,
6. route for your submission of information for you to make a transparent health declaration to assist a treatment provider,
7. route for your submission of your self-evaluation and assessment to assist a treatment provider, and
8. the provision of your transparent medical records, generated by you and the treatment provider.
b. "your content" means all materials that you submit to the app (including without limitation text, graphics, images, audio material, video material, audio-visual material, forms and files) that you submit to the Adoreal app for storage or publication on, processing by, or transmission via the Adoreal app, for example to provide a rating of the treatment provider and the services that you have received.
c. Acceptance of Terms - By using the Adoreal app, you accept these Terms in full and you agree to comply with these Terms. In the event that you disagree with these Terms or any part of them, you must not use the Adoreal app.
d. Minimum Age - You must be at least 18 years of age to use the Adoreal app. By using the Adoreal app you agree to these Terms, and you represent and warrant to Adoreal that you are at least 18 years of age. If you are under the age of 18 then unfortunately you are unable to register for an account with the Adoreal app in your own right.
e. Cookies – The Adoreal app uses cookies. Through your use of the Adoreal app or agreement to these Terms, you consent to Adoreal’s use of cookies in accordance with the terms of the Adoreal privacy policy and cookie policy.
f. Contact - Adoreal will contact you through the Adoreal app, by email or by phone.
g. Single account - You must not create duplicate accounts or register more than once to use Adoreal’s services. This ensures that Adoreal can keep an accurate record of your use of Adoreal’s services and update your medical records with the advice that the treatment providers have given you.
h. Treatment Providers – The healthcare professionals selected by Adoreal are based in the country where the Adoreal services are intended to be provided. The healthcare professionals are members of the appropriate regulatory body and have been selected by Adoreal for their adherence to clinical best practice and any related standards.
2. Registration and Accounts
a. You may register for an account with the Adoreal app by completing and submitting your registration details for the account. This may include clicking on the verification link in any verification email that the Adoreal app may send as part of security procedures.
b. You must notify Adoreal in writing immediately if you become aware of any unauthorised use of your account.
c. Adoreal reserves the right, at any time to:
i. suspend your account;
ii. terminate your account; and/or
iii. edit your account details, at any time in Adoreal’s sole discretion.
d. You may cancel your account on the Adoreal app at any time.
3. Content of the Adoreal App
a. The Adoreal app contains content generated by Adoreal or third parties (treatment providers) whose content is used by Adoreal under licence. The content provided by the Adoreal app is provided to you for general information purposes only. The Adoreal app is set up to enable the provision to you of specific medical advice from the treatment provider that is treating you. In particular, the Adoreal app (and the information which may be accessed through it) provides a route for professional medical or surgical care to be given to you by a qualified doctor, surgeon or other healthcare professional. You should ALWAYS SEEK ADVICE FROM YOUR HCP if you have any concerns about your condition or treatment and before taking, or not taking, any action on the basis of the advice provided to you by a treatment provider through the Adoreal app.
b. ADOREAL IS NOT PROVIDING YOU WITH MEDICAL OR SURGICAL ADVICE ITSELF. ADOREAL HAS NO LIABILITY FOR THE CONTENT OR NATURE OF THE MEDICAL/SURGIGAL ADVICE GIVEN TO YOU BY A HEALTHCARE PROFESSIONAL/TREATMENT PROVIDER THAT IS TREATING YOU. THAT HEALTHCARE PROFESSIONAL/TREATMENT PROVIDER RETAINS RESPONSIBILITY FOR YOUR MEDICAL/SURGICAL TREATMENT AT ALL TIMES.
c. Any information available on the Adoreal app (including any professional reference material) is intended to support the healthcare professional, but is not replacing that healthcare professional’s own knowledge, experience and judgement.
d. Adoreal makes reasonable endeavours to update the information on the Adoreal app. However Adoreal makes no representations, warranties or guarantees, whether express or implied, that the content on the Adoreal app is accurate, complete or up-to-date.
e. Adoreal does not represent or warrant that the information or materials available through the Adoreal app will meet your particular requirements or that access to, or use of, the Adoreal app will be uninterrupted or completely secure. Adoreal is providing a route for you to communicate with a healthcare professional to advise you on matters of aesthetic, cosmetic or plastic surgery in that healthcare professional’s own judgement.
f. Adoreal will be taking all reasonable technical and organisational measures in order to maintain the security of the Adoreal app, however Adoreal cannot guarantee that its services will be free of viruses etc.
g. Adoreal does not endorse any specific products, processes, service providers, or other information that may be mentioned to you on the Adoreal app.
4. User Login Details
a. If you register for an account with the Adoreal app, you will be asked to choose a user ID and password. Your password should be kept confidential.
b. Your user ID must not be liable to mislead and must comply with the content rules. You must not use your account or user ID for or in connection with the impersonation of any person as Adoreal is processing your personal data and dealing with you as an individual, specifically.
c. You are responsible for making all arrangements necessary for you to access the Adoreal app (including the requisite access to an internet connection and an appropriate browser).
5. Your Licence to Use the Adoreal App
a. You may:
i. view pages from the Adoreal app in your web browser;
ii. download pages from the Adoreal app to add to your cache in your web browser;
iii. print pages from the Adoreal app;
iv. stream audio and video files from our app, and
v. use any app services provided by Adoreal, by means of your web browser, subject to the other provisions of these Terms.
b. You may download and/or print off a copy of extracts of any page from the Adoreal app for your personal use.
c. You may only use the Adoreal app for your own personal purposes. You must not use the Adoreal app for any other purpose.
d. Except as expressly permitted by these Terms, you must not edit or otherwise modify any material on the Adoreal app. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not further use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
e. Unless you own or control the relevant rights in the material, you must not:
i. republish material from the Adoreal app (including re-publication on another app);
ii. sell, rent or sub-license material from the Adoreal app;
iii. show any material from the Adoreal app in a public forum without referencing Adoreal prominently in what you display;
iv. exploit material from the Adoreal app for a commercial purpose without obtaining a licence to do so from us (or our licensors as appropriate); or
v. redistribute material from the Adoreal app.
f. Adoreal reserves the right to restrict access to areas of the Adoreal app at its sole discretion. You agree to not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the Adoreal app.
g. You may link to the Adoreal app, provided that you do so in a way that is fair and legal and does not damage Adoreal’s reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Adoreal’s part where none exists. Adoreal’s app must not be framed on any other site (made available for viewing through a third-party app). Adoreal reserves the right to withdraw or limit this linking permission without notice.
h. You agree not to do any of the following:
i. use the Adoreal app in any way or take any action that causes, or may cause, damage to the Adoreal app or impairment of the performance, availability or accessibility of the Adoreal app to any other user;
ii. use the Adoreal app in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
iii. use the Adoreal app to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, time bomb, spyware, adware or any other malicious or technologically harmful computer software designed to adversely affect the operation of any computer software or hardware;
iv. attack the Adoreal app via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence under the UK Computer Misuse Act 1990, or an equivalent law in the country where you are located, or are resident. Adoreal will report any such breach to the relevant law enforcement authorities and Adoreal will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Adoreal app will cease immediately;
v. conduct any systematic or automated data collection activities (including without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to the Adoreal app without the prior written consent of Adoreal;
vi. access or otherwise interact with the Adoreal app using any automated or artificial intelligence means, except for the purpose of search engine indexing; and
vii. use any personal data or other data collected from the Adoreal app for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
i. You agree to ensure that all the information that you supply to Adoreal through the Adoreal app, or in relation to the Adoreal app, is true, accurate, current, complete and non-misleading.
j. Some medical conditions may not be suitable for a video or phone consultation. The treatment provider may in its sole discretion also decide that it may not be able to help you via video or phone if your medical history is too complex for remote assessment and management.
k. Prescription of medicines is under the control of the treatment provider.
l. Medical advice from the treatment provider should be followed by you. Inform the treatment provider of any unexpected effects or adverse events from any treatment that you have received. Adoreal does not accept adverse event reports, you must submit these to the treatment provider.
6. Your Content: Grant of Licence to Adoreal
a. You grant to Adoreal a worldwide, irrevocable, perpetual, non-exclusive, royalty-free licence to store your content on and in relation to the Adoreal app. All such content will be treated as confidential and will form part of your medical records.
b. You may edit your content to the extent permitted using the editing functionality made available on the Adoreal app.
7. Your Content: Your Obligations
a. You represent and warrant that your content will comply with these Terms.
b. You may book an appointment with a treatment provider that you have selected. Such a treatment provider may ask you to perform a self-assessment before you meet with the treatment provider for your first consultation with them.
c. When you perform a self-assessment, you may choose to upload a photo if there is something you want to show the treatment provider as part of the self-assessment process.
d. Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
e. Your content, and the use of your content by Adoreal in accordance with these Terms, must not:
i. be in breach of any contractual obligation owed to any person;
ii. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
iii. infringe any right of confidence, right of privacy or right under any applicable data protection legislation including the General Data Protection Regulation (GDPR) or the UK Data Protection Act;
iv. be untrue, false, inaccurate or misleading, including passing yourself off as a healthcare professional, if this is not true;
v. attempt to impersonate a Adoreal employee or consultant;
vi. contain any negligent/fraudulent mis-statement;
vii. be libellous or maliciously false;
viii. be obscene or indecent;
ix. be in contempt of any court, or in breach of any court order;
x. be in breach of racial or religious hatred or discrimination legislation;
xi. advocate, promote or assist any unlawful act;
xii. be in breach of official secrets legislation;
xiii. depict violence in an explicit, graphic or gratuitous manner;
xiv. be pornographic, lewd, suggestive or sexually explicit;
xv. constitute spam (unsolicited or unauthorised advertising or promotional material or any other form of similar request);
xvi. be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
xvii. cause annoyance, inconvenience or needless anxiety to any person.
f. Adoreal reserves the right to remove any content you submit to the Adoreal app if, in Adoreal’s sole discretion, your content does not comply with Adoreal’s content standards, or any term, set out in these Terms.
8. Intellectual Property Rights
Adoreal and its licensors own or license or control all of the intellectual property rights (including copyright) in the Adoreal app and the material on the Adoreal app. All intellectual property rights (including copyright and other rights) in the Adoreal app and the material on the Adoreal app are reserved.
9. Limited Warranties
a. Adoreal does not represent or warrant:
i. the completeness or accuracy of the information published on the Adoreal app;
ii. the suitability of the information, products, and services contained on the Adoreal app for any purpose;
iii. that the material on the Adoreal app is up to date; or
iv. that the Adoreal app, any content or any service on the Adoreal app will remain available on an uninterrupted basis.
b. Adoreal reserves the right to suspend, delete, discontinue or alter any or all of the Adoreal app services, and to stop publishing the Adoreal app, at any time in Adoreal’s sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these Terms, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any Adoreal app services, or if Adoreal stops publishing the Adoreal app.
c. To the maximum extent permitted by applicable law and subject to all limitations set out in clause 10 below (Limitations and Exclusions of Liability), Adoreal excludes all representations and warranties relating to the subject matter of these Terms, Adoreal app and the use of Adoreal’s app. The Adoreal app is provided on an “as is” basis.
10. Limitations and Exclusions of Liability
a. Nothing in these Terms will:
i. limit or exclude any liability for death or personal injury resulting from negligence;
ii. limit or exclude any liability for fraud or fraudulent misrepresentation;
iii. limit any liability in any way that is not permitted under applicable law, or
iv. exclude any liability that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this clause and elsewhere in these Terms govern all liabilities arising under these Terms or relating to the subject matter of these Terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
b. Subject to clause 10(a) above, Adoreal will not be liable for any loss or damage of any nature. For the avoidance of doubt, Adoreal will not be liable to you in respect of any losses arising out of any event or events beyond Adoreal’s reasonable control.
c. Adoreal will not be liable to you for any loss or damage as a result of your failure to follow instructions for using Adoreal’s services or using any of Adoreal’s services for anything other than their intended use.
d. For the avoidance of doubt, Adoreal will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to your profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
e. Adoreal will not be liable to you in respect of any loss or corruption of any data, database or software. Adoreal will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Adoreal app or to your downloading of any content on it, or on any third party app linked to it.
f. Adoreal will not be liable to you in respect of any special, indirect or consequential loss or damage.
g. Adoreal assumes no responsibility for the content of third party apps linked to the Adoreal app (if any). Such links (if any) should not be interpreted as endorsement by Adoreal of those linked third party apps. Adoreal will not be liable for any loss or damage that may arise from your use of such third party apps.
h. Adoreal makes no representations that the content of the Adoreal app will be suitable for your requirements or that it is permissible or legal for you to access it.
i. Your use of the Adoreal app is entirely at your own risk and you are responsible for ensuring that you act in accordance with any applicable laws.
11. Data Protection
Please also refer to the Privacy Notice. If you register to use the Adoreal app, or any service(s) accessible through the Adoreal app, then Adoreal will collect personal data from you (including, without limitation, your name, age, medical conditions and a valid email address). Your personal data will be held securely in accordance with the terms of the Adoreal Privacy Notice. Adoreal may perform analytics on the personal data that you provide to the Adoreal app, in order to improve the quality of Adoreal’s services to you. In such event, Adoreal will be a data controller of such data. Where Adoreal processes your personal data in accordance with the instruction of a treatment provider (clinics, institutions, hospitals, healthcare professionals) offering aesthetic, cosmetic medical or surgical treatment, Adoreal does so as a data processor following the instruction of the treatment provider acting as a data controller. Your personal data submitted by you in respect of your health will form a part of your medical records as controlled by the treatment provider, and will be subject to laws/regulations that apply in respect of the retention of medical records in the relevant country. Adoreal does reserve the right to use your name, telephone number and email address in compliance with laws relating to electronic marketing, if Adoreal offers a future service related to one that you have purchased previously.
12. Termination
a. In the event of your breach of these Terms in any way, or if Adoreal acting reasonably, has cause to believe that you have breached these Terms in any way, Adoreal may:
i.send you a formal warning;
ii. temporarily suspend your access to the Adoreal app;
iii.permanently prohibit you from accessing the Adoreal app;
iv. block computers using your IP address from accessing the Adoreal app;
v. contact your internet service providers and request that they block your access to the Adoreal app;
vi. commence legal action against you, whether for breach of contract or otherwise, and/or
vii. suspend or delete your account on the Adoreal app.
b. Where Adoreal suspends, prohibits or blocks your access to the Adoreal app or a part of the Adoreal app, Adoreal may take further legal action in the event that you attempt to circumvent such suspension, prohibition or blocking (including without limitation creating and/or using a different account).
13. Miscellaneous
a. Variation
i. Adoreal may revise these Terms from time to time;
ii. The revised Terms shall apply to the use of Adoreal’s app from the date of publication of the revised Terms on the Adoreal app, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these Terms.
b. Assignment
i. You hereby agree that Adoreal may assign, transfer, sub-contract or otherwise deal with its rights and/or obligations under these Terms; and
ii. You may not without Adoreal’s prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these Terms.
c. Severability
i. If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect; and
ii. If any unlawful and/or unenforceable provision of these Terms would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
d. Third Party Rights - A contract under these Terms is for Adoreal’s benefit and your benefit, and is not intended to benefit or be enforceable by any third party. The exercise of the parties' rights under a contract under these Terms is not subject to the consent of any third party.
e. Entire Agreement - These Terms, together with Adoreal’s privacy notice and cookie policy, shall constitute the entire agreement between you and Adoreal in relation to your use of the Adoreal app.
f. Governing Law and Jurisdiction -These Terms shall be governed by and construed in accordance with English law. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England.
g. Reservation of Adoreal’s Rights - Any rights not expressly granted in these Terms are reserved.
14. Contact Details of Adoreal Limited
a. This app is owned and operated by Adoreal Limited, with Registered Number: 723450, and its registered office at 90 D South Circular Road, Dublin 8, Ireland.
b. You can contact Adoreal by email, using the contact us page published on the Adoreal website or within the Adoreal app.